Common Errors and Solutions
“Please accept the campaign participation terms and conditions before joining.”
The checkbox for accepting the participation terms has not been ticked. Tick it in the action bar and click the button again. The checkbox is cleared when you switch campaigns.
“You cannot currently join this campaign in this market.”
The campaign submission period has ended, the campaign has already started, the campaign is not available in this market, or the market is not eligible for participation (e.g. shipping is inactive, the account is suspended, or automatic pricing applies). Check the deadline and your market settings in the information box. In countries where automatic pricing applies, you do not need to join the campaign manually, as you participate automatically based on your country of origin.
“You cannot currently join the selected campaign.”
The campaign submission period is not open. Select a campaign marked “You can join” in the campaign bar.
“Your previously submitted prices are still being processed. Please wait until processing is complete.”
A previous submission is still being saved for the same market. Wait until the button becomes active again. The interface checks the status automatically.
“A previous one-click participation request is still being processed. Please wait until processing is complete.”
Your previous one-click submission is still being processed. Wait for the “Done” confirmation or the confirmation email.
“There are no products eligible for submission. Enable at least one product and enter a discount.”
No product row with a discount is enabled in the Per-Product Pricing tab. Enable a row and enter a percentage, or use the bulk discount field.
“The discount must be at least X% or Y HUF.”
The campaign price does not meet the campaign’s minimum discount requirement compared with the lowest price in the last 30 days. The row is marked as “Invalid / Incomplete” and will be rejected upon submission. Increase the discount, or enter a lower campaign price in the “Submitted Products” tab.
“Not eligible: the product price has not been displayed in this market for at least 15 days, so a discount cannot be displayed.”
This is a new product or one that was priced recently, and its price has not been visible for long enough. Wait until the price has been displayed for at least 15 days, then submit the product again if the campaign submission period is still open.
“Invalid discount %!” / “Invalid discounted price!”
The discount is not a whole number between 1 and 99, or the entered campaign price is zero or invalid. Correct the value in the relevant row and submit it again. Invalid rows remain in the draft.
“No matching product found.”
The submitted product is no longer among the eligible products (for example, it has become inactive), or you entered a campaign price for a product that is not part of the campaign. Click “Filter List” to refresh the list and check the product’s status.
“You cannot currently join the campaign in any market.”
There is no country where you meet all the participation requirements: active sales, active shipping, registered bank details, no suspension, and no automatic pricing. Check your shipping settings or contact Seller Support.
“Participation terms have not yet been uploaded for this campaign, so joining is not possible at the moment.”
Pepita has not yet uploaded the participation terms for this campaign. Try again later or notify Seller Support.
“You cannot currently join the campaign in the [country] market. Reload the page and try again.” / “The selected campaign is not available in the [country] market. Select your markets again and try again.”
During one-click submission, the submission period may have ended for the selected market, or the campaign may not be available in that country. Reload the page and select only the markets offered by the interface.
“The email address entered is not among the addresses associated with your account.”
The email address entered is not one of the addresses associated with your account. Select an address from the dropdown list.
“A campaign file cannot currently be generated for the selected campaign in this market.”
When using the “Generate Spreadsheet” button, this message means that the campaign is not available for participation in the selected market or that the submission period is not open. Select another market or campaign.
“There is no lowest price for the last 30 days in this market, so the campaign price cannot be calculated.” (in the “Problematic Products” email)
No price history is available for the product in the selected market. If the product has a price before the campaign starts, you can submit it again.
If you have any questions or requests, please feel free to contact us.
[email protected]
The Pepita Group Team