Processing, invoicing, settlement and refund of orders with voucher
Customers can use the Pepita gift vouchers as a payment method when placing an order.
The voucher may cover the full value of the order, but the total may exceed the amount on the voucher. In such cases, the remaining balance can be paid by the customer by online credit card, by bank transfer or by cash on delivery.
Table of contents
Voucher order confirmation
🔸 Orders paid with vouchers can also be found under “Pending orders”, “Orders”, and “Orders with voucher”.
🔸 We also send automatic e-mail notifications about voucher orders.
🔸 You have to confirm in the usual way (for more information on order processing, click HERE).
🔸 After clicking on the “Send” button, you can see how much has been paid by voucher and how much is remaining.
Examples
Voucher fully covered the order.
Voucher did not fully cover the order.
In the case of a payment method
Voucher + Credit card (Status: Successful payment (Lock unlocked, successful debit))
There is nothing more to do. If there was a remaining amount, it was paid by credit card.
Voucher + Transfer
If the voucher has covered the order in full, there is nothing more to do. If there is any remaining amount, the customer will receive an automatic e-mail with the details for the transfer after clicking on the “Send” button. The transfer will not be sent to Pepita, but to you. Do not send the package until the transaction has taken place.
Voucher + Cash on delivery
If the voucher has covered the order in full, there is nothing more to do. If there is a remaining amount, the package must be sent cash on delivery with the value of the difference.
Voucher orders export
In the downloadable excel file, the “Payment method” column indicates the payment method the customer wishes to use to settle the remaining amount after redeeming the voucher. The rest of the amount is in the column “Amount to be paid”.
Submitting an order via API
🔶 Voucher orders are also submitted via API and automatic email notifications are also sent.
🔶 When submitting an order via API, the value of the voucher will be passed in the comment.
🔶 For UNAS APIs, the total amount, the voucher value and the amount to be paid are transferred in separate fields.
Example
Comment: Pepita id: 3647119 – Attention! Voucher order has been placed. Voucher amount: 4690 HUF
Payment method: Bank transfer
The comment indicates the value of the voucher from the total amount of the order.
If this amount is equal to the total amount of the order, there is no remaining amount.
If it does not, there is a remaining amount, which is the difference between the two.
How it is/was settled is determined by the payment method. In the case of this example, by bank transfer.
If the voucher has covered the order in full, the payment method on submission is: credit card payment.
Invoicing
! The voucher is not a discount, it does not reduce the gross total of the invoice, so the value of the order must be included on the invoice!
For more information on vouchers, please see the National Tax and Customs Office’s information page by clicking HERE.
! The redemption of the voucher reduces the amount to be paid. In case the invoicing software is not able to handle the difference between the gross total and the amount to be paid, the invoice may contain a note with the relevant information (e.g.: The total amount of the invoice is x HUF settled by voucher.).
! Pepita cannot be responsible for the correct billing of vouchers because we do not know the billing methods of our partners or the capabilities of their billing software. Therefore, please check with your accountant in any case!
Settlement
The amount of the voucher will be accounted for during the compensation orders.
Refund
In the case of voucher payment, any refund may only cover the amount exceeding the value of the voucher. Reactivation of the voucher is handled by Pepita Customer Service.
If you have any further questions do not hesitate to contact us!
[email protected]
Pepita Group Team
