Partner satisfaction survey results – What are our Marketplace partners most interested in?
At the end of 2024, Pepita and its Marketplace partners reached another significant milestone. The partner satisfaction survey not only provided us with valuable and insightful information but also elevated our partner relationships to a new level.
Thanks to over 250 responses, we gained a deeper understanding of our partners’ views on:
🔺 the performance of the Pepita.hu and Pepita.com platforms,
🔺 the effectiveness of campaigns and the transparency of financial processes,
🔺 the user experience of the Pepita.hu website and the service quality of the Pepita Group.
Furthermore, the final section of the survey, “Your questions to us!”, opened up new avenues for two-way communication between Pepita and Marketplace partners.
We were delighted to receive nearly 100 messages directed to various department heads!
We would like to take this opportunity to thank you for your active participation, trust, and dedication to our shared growth! 🙌
👉 You can view the survey by clicking HERE.
Partner satisfaction survey:
“Let’s plan 2025 together!”
In this article, we address the final topic of the satisfaction survey and, of course, share responses from our department leaders:
❓ What questions have our partners asked the managers of the different areas of Pepita?
📌Interestingly, over 10% of messages expressed gratitude to the Pepita Marketplace team. We also thank our partners for the excellent business relationships and smooth, productive collaboration! 🙌
📌 Our partners who filled in the questionnaire mainly asked questions to the head of international expansion, the head of the partner relations team, and the heads of IT and marketing.
📌The topics raised in the messages generally centred around three main areas: the benefits and initial steps of international sales, sales promotion opportunities, and requests for various technical developments.
✉️ We’ve selected one key question from each topic and provided our responses below. ⬇️
🌍 International sales
❓Question:
“Is it very difficult to enter international markets? I haven’t targeted foreign markets yet, though I’ve been considering it. But I’m worried about shipping and translating product descriptions. There are descriptions I’m not sure a program could translate correctly.”
👣 Decision-making and first steps
Pepita.com is already present in 8 countries! 
Selling internationally offers opportunities worth exploring for any business seeking to reduce its dependency on domestic economic conditions.
These benefits include:
📌 market expansion,
📌 access to new customer bases,
📌 increased revenue,
📌 enhanced brand awareness,
📌 competitive advantage,
📌 reduced exposure to local economic fluctuations.
You can read more about the benefits of international expansion HERE.
Once you’ve made the decision, just three simple steps are needed to display your offers on Pepita.com:
- Set shipping costs per destination country
- Open currency accounts
- Upload products
This step-by-step guide HERE will assist you through the process.
🚛 Shipping solutions
We previously shared details HERE about the most popular courier companies by country. We recommend contacting them directly for quotes and securing contracts in advance. Leading logistics providers offer transparent pricing with no hidden fees. Moreover, in the coming months, we also would like to support our partners with international delivery services. 📦
As for unclaimed packages, the good news (based on feedback from our partners and logistics providers) is that when shipments arrive within the stated delivery window on product pages, unclaimed package rates are not excessive. Additionally, in Austria and Germany, only card payments are accepted, reducing the risk of unclaimed orders. 💳
🤖 Easy product description translations
This year, we plan to support our partners’ international expansion as quickly and easily as possible with a product translation service provided by Pepita. Based on our experience, having documentation in the local language is the most effective. But initially you can use AI to generate translations and verify accuracy using free translation tools. It is important to note that the Partner is solely responsible for the correctness of the product documentation.
📊 Sales promotion
❓ Question:
“How can I increase my sales and make effective use of marketing?”
There are several tools available to help partners grow their sales and improve marketing effectiveness. To maximise revenue, we recommend making use of all the following:
✅ Campaign participation
✅ Product ads
✅ Super Seller programme
✅ International sales: new potential customers
✅ Competitive pricing strategy
🏷️ Join the current campaigns!
Review your product portfolio to identify top-performing items regardless of season, as well as seasonal bestsellers.
Be sure to join the open Pepita campaign with these products!
📍 Hello Easter!: the Easter period
📍 Pepita BUMM!: June
📍 Pepita Birthday: September
📍 Black Friday: November
📍 Pepita’s Christmas: December
Of course you can also try out new products in campaigns or hold stock sweeps, but be aware that the success of these offers can vary.
You can find technical details about joining campaigns HERE.
📊 Buy product highlights and make the most of your best offers!
We recommend you booking product highlights for your best offers! Ads can help you increase your traffic, not just during the campaigns!
Promote your new portfolio and strengthen your brand visibility!
Check available highlighting options HERE!
🦸 Become a Super Seller!
If you’re not yet a Super Seller, aim for this recognition as soon as possible to gain the trust of up to 4 million potential customers.
The Super Seller badge is a mark of quality service, customer satisfaction, and credibility.
How can you be a Super Seller? Click HERE for details.
🌍 Cross the borders!
Expand your sales to all 8 Pepita countries!
As mentioned above, selling abroad is no longer a privilege – it’s a real opportunity for any business. With the right strategy and the support of Pepita, expanding into new markets can be both swift and straightforward.
Learn more about the benefits of international expansion HERE, and the steps involved HERE.
💲Apply competitive pricing!
Among various pricing strategies, we recommend the competitive pricing model for both domestic and international markets. This method compares and adjusts prices with those of competitors in the market. The strategy aims to participate in price competition and increase market share. Please avoid applying price multipliers, as they can lead to unrealistically high prices, potentially pricing you out of the market.
⚒️ Technical developments
❓ Question:
“Cand putem folosi curieri inegrați in Pepita si putem gestiona comenzile din Baselinker?”
(When will we be able to use integrated courier services with Pepita and manage orders via BaseLinker?)
🚚 As mentioned in our previous article, following the introduction of the GLS parcel locker option, which is already available to most Hungary-based partners, we plan to expand our logistics services in the coming months to include:
🚩 Integrated GLS home delivery
🚩 Standard and XXL parcel delivery within Hungary
🚩 Integrated delivery and parcel locker options abroad
💻 In addition to these logistical developments, the Pepita Admin interface is being upgraded as well. New features such as a Help Center, Message Center, Product documentation enhancement feature will also be introduced.
🔗 Also fantastic news is the automatic data connection with a new integrated e-commerce management system, which is the much anticipated Base (formerly known as BaseLinker)! 🎉
You can learn more about connecting your Pepita and Base accounts by clicking HERE.
We sincerely thank all our partners who participated in the survey for their valuable responses, constructive feedback, and clearly formulated needs and expectations! 🙌
This was the very first partner satisfaction survey on Pepita Marketplace – and certainly not the last! We hope even more of you will join in next time, as we continue writing new chapters in Pepita’s journey together. 🤝
Should you have any questions or requests, please do not hesitate to contact us!
[email protected]
Pepita Group team
